Cookie Policy
We believe in full transparency about the technologies we use. This policy explains every type of cookie on our platform, your choices, and your rights under Nigerian law.
This Cookie Policy explains how Zentrobills uses cookies and similar tracking technologies when you access or use our platform. This policy forms part of our Privacy Policy and should be read alongside our Terms of Service.
By continuing to use our Platform, you consent to our use of cookies in accordance with this policy and the Nigeria Data Protection Regulation (NDPR) 2019.
Introduction & Scope
This Cookie Policy applies to all users of Zentrobills, including resellers, agents, and end-users accessing our platform via mobile applications (Android and iOS), web interfaces, or any other digital platforms operated by Zentrobills. We respect your privacy and are committed to being transparent about the technologies we use.
What Are Cookies and Similar Technologies
2.1 Definition of Cookies
Cookies are small text files stored on your device (smartphone, computer, tablet, or other electronic device) when you use a website or mobile application. They contain information used to enhance your experience, remember your preferences, and help us understand how you interact with our Platform.
2.2 Similar Technologies
In addition to cookies, we may use other tracking technologies:
- Web Beacons (Pixel Tags): Small graphic images embedded in emails or pages to help us understand user engagement
- Local Storage: HTML5 local storage and session storage for mobile app preferences
- SDKs: Mobile app tracking technologies integrated into our Android and iOS applications
- Fingerprinting: Device fingerprinting techniques for fraud prevention (with appropriate legal basis)
Legal Basis for Cookie Usage (NDPR)
Under the Nigeria Data Protection Regulation (NDPR) 2019, we rely on the following legal bases for our use of cookies:
| Cookie Category | Legal Basis | Consent Required |
|---|---|---|
| Essential / Strictly Necessary | Legitimate Interest / Contractual Necessity | No — cannot be disabled |
| Functional / Preference | Consent / Legitimate Interest | Yes |
| Analytics / Performance | Consent | Yes |
| Marketing / Targeting | Explicit Consent | Yes |
| Third-Party Cookies | Consent (where applicable) | Yes |
Types of Cookies We Use
We use four categories of cookies on the Zentrobills platform. Each category is described below with its purpose, what happens if you disable it, and the legal basis we rely on.
Cookies in Our Mobile Application
For our mobile applications (Android and iOS), we use similar technologies to cookies:
5.1 Mobile SDKs
- Firebase: Analytics, crash reporting, and push notifications
- Facebook SDK: Analytics and advertising attribution
- Paystack / Flutterwave SDKs: In-app payment processing and security
- Intercom SDK: In-app customer support chat
5.2 Local Storage
- Cache transaction history for offline viewing
- Store app preferences and display settings
- Save draft transactions before submission
- Remember login state when you choose to stay signed in
5.3 Device Identifiers
- Advertising ID (Android) / IDFA (iOS) for advertising purposes (with your consent)
- Device model and operating system for analytics and compatibility
- Push notification tokens for transaction alerts and updates
How to Control and Manage Cookies
6.1 Cookie Consent Tool
When you first access our Platform, a cookie consent banner lets you accept all, reject non-essential, or customise by category. You can update your preferences at any time:
Go to Settings → Privacy → Cookie Preferences in the Zentrobills app, or click the "Cookie Settings" link in the app footer at any time.
6.2 Browser Settings
Most browsers allow you to view, block, or delete cookies. Click your browser below for specific instructions:
6.3 Mobile Device Settings
- Reset Ad ID: Settings → Google → Ads → Reset advertising ID
- Opt out of personalized ads: Settings → Google → Ads → Opt out
- Limit Ad Tracking: Settings → Privacy → Apple Advertising → Limit Ad Tracking
- Reset Identifier: Settings → Privacy → Apple Advertising → Reset Advertising Identifier
6.4 Opt Out of Analytics
To opt out of Google Analytics tracking across all websites, install the Google Analytics Opt-out Browser Add-on.
Consequences of Disabling Cookies
Disabling certain cookie categories may affect your experience on our Platform:
Do Not Track Signals
Some browsers transmit "Do Not Track" (DNT) signals to websites. Currently, our Platform does not respond to DNT signals due to the lack of a uniform standard for interpreting them. You can manage your preferences using the cookie consent tool or browser settings described in Section 6.
Updates to This Cookie Policy
We may update this Cookie Policy to reflect changes in our use of cookies, legal or regulatory requirements (including NDPR amendments), or new features we introduce. When we make material changes:
- We will notify you via email to the address associated with your account
- We will display an in-app notification requiring your acknowledgment
- We will update the "Last Updated" date on this policy
- For changes requiring new consent, we will request it through our cookie consent tool
Your continued use of Zentrobills after such modifications constitutes your acceptance of the updated Cookie Policy.
Your Rights Under NDPR
Under the Nigeria Data Protection Regulation (NDPR) 2019, you have the following rights regarding cookies and tracking:
Contact Us
For questions, concerns, or requests regarding this Cookie Policy:
Zentrobills Data Protection Team
Response time within 48 hours · Mon–Fri, 8 AM – 6 PM (WAT)Regulatory Authority
If you are unsatisfied with our response, you have the right to lodge a complaint with the Nigerian data protection regulatory authority. We encourage you to contact us first so we can resolve your concern directly.